Terms of Trade

 


Payment of Fees / Invoices

If the Buyer defaults in payment of any invoice when due, the Buyer shall indemnify the Seller from and against all costs and disbursements incurred by the Seller in pursuing the debt including legal costs on a solicitor and own client basis and the Seller's collection agency costs.

 

Refund of Fees

Short Courses (Food Safety & LCQ)

People enrolled in a Short Course have 12 months to complete.  No refunds will be given after this time.  People are encouraged to complete short courses within 3 months of enrolling.

 

Self Paced Clients

  • At the discretion of the Company Directors the person or organisation who paid the course fee may be entitled to a full or partial refund of their course fee if they wish to cancel/withdraw within 12 months of enrolling.  However, a maximum of $50 may be deducted to cover administration costs and further deductions may be made to cover the cost of any resources provided and other expenses incurred by us prior to the cancellation. 

Day & Half Day Course Clients

  • Cancellation Before Course Commences - the person or organisation who paid the course fee is entitled to a refund of course fee less $50 to cover administration costs.
  • No Show At Course - if the person booked on the course did not turn up on the day and did not advise our office or the Assessor of their cancellation before the course commenced there is no refund of the course fee (Company Directors may approve a refund in exceptional circumstances).
  • Withdrawing after attending a Course - If a person attends a course and then wishes to withdraw before completing there is no refund of the course fee  (Company Directors may approve a refund in exceptional circumstances).

National Certificate in Professional Cookery Assessment Programme

  • Once a client has been accepted into our assessment process, if they wish to withdraw they should advise our Office 0800 0200 32  email: This email address is being protected from spambots. You need JavaScript enabled to view it.  or their Assessor who will discuss any refund of fees paid.  However please note once the initial deposit has been paid:

    > if the practical assessment has not be carried out by our Assessor then all costs incurred by Innovative Hospitality up to the time of the client withdrawing be deducted from the initial deposit amount before a refund is made;

    > once the practical assessment has been carried out by our Assessor no refund of the initial deposit will be made.

 To discuss these Terms & Conditions of Business Further please contact your Assessor or our Head Office on Free Phone 0800 020032 or  email This email address is being protected from spambots. You need JavaScript enabled to view it.